Customer Success Management: Helping Business Customers Achieve Their Goals - Management for Professionals - Michael Kleinaltenkamp - Books - Springer International Publishing AG - 9783031261770 - March 12, 2023
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Customer Success Management: Helping Business Customers Achieve Their Goals - Management for Professionals 2023 edition

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End of 2022, nearly 200,000 people indicated holding a position as a customer success manager on LinkedIn. Furthermore, it also shows how CSM differs from and, at the same time, relates to existing customer-related management concepts such as value-based selling, key account management and customer relationship management.


102 pages, 3 Illustrations, color; 13 Illustrations, black and white; X, 102 p. 16 illus., 3 illus.

Media Books     Hardcover Book   (Book with hard spine and cover)
Released March 12, 2023
ISBN13 9783031261770
Publishers Springer International Publishing AG
Pages 102
Dimensions 150 × 220 × 20 mm   ·   363 g
Language German  

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