An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry - Springer Theses - Alireza Faed - Books - Springer International Publishing AG - 9783319033433 - July 9, 2015
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Alireza Faed
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry - Springer Theses 2013 edition

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This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development.

349 pages, biography

Media Books     Paperback Book   (Book with soft cover and glued back)
Released July 9, 2015
Original release date 2013
ISBN13 9783319033433
Publishers Springer International Publishing AG
Pages 349
Dimensions 155 × 235 × 20 mm   ·   521 g
Language German  

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