Effective Complaint Management: The Business Case for Customer Satisfaction - Management for Professionals - Bernd Stauss - Books - Springer International Publishing AG - 9783319987040 - February 18, 2019
In case cover and title do not match, the title is correct

Bernd Stauss
Effective Complaint Management: The Business Case for Customer Satisfaction - Management for Professionals Second Edition 2019 edition

Price
$ 90.49
excl. VAT

Ordered from remote warehouse

Expected to be ready for shipping May 26 - 28

Our customers say:

14-day return policy in accordance with European consumer protection law
Top ranking on Trustpilot
Add to your iMusic wish list

Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.

487 pages, 109 Illustrations, color; 20 Illustrations, black and white; VII, 487 p. 129 illus., 109

Media Books     Hardcover Book   (Book with hard spine and cover)
Released February 18, 2019
ISBN13 9783319987040
Publishers Springer International Publishing AG
Pages 495
Dimensions 242 × 166 × 31 mm   ·   912 g
Language English  

More by Bernd Stauss

Show all

See all of Bernd Stauss ( e.g. Paperback Book and Hardcover Book )