Cindy Hertel

Motivational Job Satisfaction of Small Hotel Employees in Kingston, Jamaica. Cindy Hertel

Master's Thesis from the year 2010 in the subject Tourism, grade: 1,3, University of the West Indies (Social Sciences), course: Tourismusmanagement, language: English, comment: This Thesis was completed as part of the Master of Science program in Tourism and Hospitality Management at the University of the West Indies, Kingston, Jamaica. The author has received an honours degree with "Distinction" and has completed the course together with the thesis as the student with the best performance of the academic year 2009/ 2010. This thesis is relevant and interesting to both hospitality experts as well as human resources professionals. , abstract: Motivational Job Satisfaction of Small Hotel Employees in Kingston, Jamaica. The purpose of this study is to examine whether or not small hotel employees in Kingston are satisfied with the realization of their motivational preferences established by D. Crawford (2008). This study also focuses on the relationship between dependant motivational preferences, such as Pay and Appreciation, and independant variables, such as Gender and Age. Research was conducted through mainly quantitative and few qualitative elements. The quantitative instrument was a structured questionnaire and the qualitative portion of the study was unstructured interviews with hotel managers. The study generated a 81.8 percent response rate with 90 accurately completed questionnaires from six different small hotels in Kingston, Jamaica. The survey was statistically analysed using Crosstabs and Frequency Analysis in SPSS. Results of the study revealed that employees are dissatisfied with three of the five most important motivational preferences, namely Pay, Appreciation and Participation in Decision-Making. Further, the study found that the independant variables Age, Gender, Education and Tenure influence the satisfaction with the dependant variables, especially Appreciation and Participation in Decision-Making. This study will help to indicate areas that nee