Inside a Secret Software Laboratory: An Ethnographic Study of a Global Software Package Producer - Christine Grimm - Books - Springer Fachmedien Wiesbaden - 9783834933867 - January 23, 2012
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Christine Grimm
Inside a Secret Software Laboratory: An Ethnographic Study of a Global Software Package Producer 2012 edition

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How does one of the world's biggest Enterprise Resource Planning (E. R. P.) suppliers develop software? How do Oracle, S. A. P., Microsoft and Co really work? Christine Grimm presents a first-hand account of a social researcher who entered the software laboratory of one of the biggest E. R. P. providers. Presenting an in-depth ethnography on how people act within such labs, she reveals the highly unexpected social character of programming and shows how the vendor reorganizes himself to find new ways to respond to the expectations of the market. Furthermore, the author highlights the informal practices when an E. R. P. system, as a defective or incomplete product, re-enters the supplier's labs. The book provides a window into what happens if bugs are dug up and emotions on both the supplier and customer sides are running high.

289 pages, 19 black & white illustrations, biography

Media Books     Paperback Book   (Book with soft cover and glued back)
Released January 23, 2012
ISBN13 9783834933867
Publishers Springer Fachmedien Wiesbaden
Pages 289
Dimensions 148 × 210 × 16 mm   ·   367 g
Language English   German  

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