In"ektsiya Servisnogo Myshleniya: V Industrii Turizma I Gostepriimstva - Kirill Globov - Books - Palmarium Academic Publishing - 9783847396956 - July 18, 2012
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Kirill Globov
In"ektsiya Servisnogo Myshleniya: V Industrii Turizma I Gostepriimstva Russian edition

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"In"ektsiya servisnogo myshleniya" predstavlyaet soboy uchebno-prakticheskoe posobie, kotoroe budet interesno i polezno kak vladel'tsam biznesa v sfere turizma i gostepriimstva, tak i studentam, obuchayushchimsya po napravleniyam bakalavriata "Servis", "Turizm", "Gostinichnoe delo", "Restorannoe delo", a takzhe vsem, kto khochet predostavlyat' kachestvennoe obsluzhivanie, zabotit'sya o klientakh i izvlekat' iz etogo pribyl'. Kniga polna primerov kak iz lichnogo opyta avtora, tak i predstavlyaet opyt vedushchikh servisnykh kompaniy. Glavnaya zadacha avtora - "zastavit'" rabotnikov otrasli i vladel'tsev biznesa povernut'sya litsom k potrebitelyu, ne zabyvat', chto vse my yavlyaemsya klientami, stavit' sebya na ikh mesto i blagodarya etomu zarabatyvat'. Priyatnoe chtenie ot pervogo litsa, kotoroe ne utomit, no zastavit zadumat'sya i ulybnut'sya.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released July 18, 2012
ISBN13 9783847396956
Publishers Palmarium Academic Publishing
Pages 72
Dimensions 150 × 4 × 226 mm   ·   125 g
Language German  

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