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Releases by James L. Heskett

Cover for James L. Heskett · The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage (Hardcover Book) (2008)

The Ownership Quotient: Putting ... (2008)

James L. Heskett

Cover for James L. Heskett · Service Breakthroughs (Paperback Book) (2007)

Service Breakthroughs (2007)

James L. Heskett