The Big Book of Customer Service Training Games - Big Book Series - Peggy Carlaw - Books - McGraw-Hill Education - Europe - 9780070779747 - September 22, 1998
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Peggy Carlaw
The Big Book of Customer Service Training Games - Big Book Series Ed edition

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With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, it utilizes techniques such as role-playing, charades, brainstorming, and debate.

209 pages, illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released September 22, 1998
ISBN13 9780070779747
Publishers McGraw-Hill Education - Europe
Pages 224
Dimensions 234 × 190 × 12 mm   ·   399 g
Language English  

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