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Perfect Phrases for Customer Service, Second Edition Robert Bacal 2nd edition
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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
256 pages
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | January 16, 2011 |
| ISBN13 | 9780071745062 |
| Publishers | McGraw-Hill Education - Europe |
| Pages | 256 |
| Dimensions | 132 × 203 × 16 mm · 236 g |
| Language | English |
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