Emotional Labor: Putting the Service in Public Service - Mary E. Guy - Books - Taylor & Francis Ltd - 9780765621160 - May 15, 2008
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Mary E. Guy
Emotional Labor: Putting the Service in Public Service 1st edition

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Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.

256 pages, tables, figures, bibliographic references, index

Media Books     Hardcover Book   (Book with hard spine and cover)
Released May 15, 2008
ISBN13 9780765621160
Publishers Taylor & Francis Ltd
Pages 256
Dimensions 152 × 229 × 20 mm   ·   498 g
Language English  

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