Emotional Labor: Putting the Service in Public Service - Mary E. Guy - Books - Taylor & Francis Ltd - 9780765621177 - November 14, 2014
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Mary E. Guy
Emotional Labor: Putting the Service in Public Service 1st edition

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Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.

256 pages, tables, figures, bibliographic refrences, index

Media Books     Paperback Book   (Book with soft cover and glued back)
Released November 14, 2014
ISBN13 9780765621177
Publishers Taylor & Francis Ltd
Pages 256
Dimensions 149 × 231 × 22 mm   ·   366 g
Language English  

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