Building Great Customer Experiences - Colin Shaw - Books - Palgrave USA - 9781403939494 - September 13, 2002
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Colin Shaw
Building Great Customer Experiences 2 Revised edition

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This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success.

288 pages, Illustrations

Media Books     Book
Released September 13, 2002
ISBN13 9781403939494
Publishers Palgrave USA
Pages 224
Dimensions 157 × 233 × 13 mm   ·   362 g

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