Freedom from Command and Control: Rethinking Management for Lean Service - John Seddon - Books - Taylor & Francis Inc - 9781563273278 - August 12, 2005
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John Seddon
Freedom from Command and Control: Rethinking Management for Lean Service 1st edition

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Through case material, this Toyota Production Systems adherent illustrates how systems thinking leads to improved service, revenues, and staff morale. He also posits that the service industry fundamentally differs from manufacturing, and shows how Toyota production principles can be transformed for application in that arena.

256 pages, illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released August 12, 2005
ISBN13 9781563273278
Publishers Taylor & Francis Inc
Pages 256
Dimensions 233 × 161 × 19 mm   ·   510 g
Language English  

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