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Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service Betsi Harris Ehrlich 1st edition
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Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service
Betsi Harris Ehrlich
A 'how-to' book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean Servicing techniques have been implemented and proven effective in achieving substantial documented results.
296 pages, 79 black & white illustrations, 20 black & white tables, 17 black & white halftones
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | June 13, 2002 |
| ISBN13 | 9781574443257 |
| Publishers | Taylor & Francis Inc |
| Pages | 296 |
| Dimensions | 156 × 234 × 17 mm · 590 g |
| Language | English |
