Service Excellence in Organizations, Volume I: Eight Key Steps to Follow and Achieve It - Fiona Urquhart - Books - Business Expert Press - 9781631577017 - May 30, 2019
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Fiona Urquhart
Service Excellence in Organizations, Volume I: Eight Key Steps to Follow and Achieve It

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Explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy. This first volume offers some theoretical background, and contains practical examples and a self-assessment diagnostic tool to identify organizational areas of strength.

154 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released May 30, 2019
ISBN13 9781631577017
Publishers Business Expert Press
Pages 154
Dimensions 228 × 150 × 15 mm   ·   232 g
Language English  

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