Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus - Management for Professionals - Soumit Sain - Books - Springer International Publishing AG - 9783319050584 - July 18, 2014
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Soumit Sain
Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus - Management for Professionals 2014 edition

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This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized.

225 pages, 33 black & white illustrations, 2 colour illustrations, biography

Media Books     Hardcover Book   (Book with hard spine and cover)
Released July 18, 2014
ISBN13 9783319050584
Publishers Springer International Publishing AG
Pages 207
Dimensions 159 × 243 × 17 mm   ·   498 g
Language English  

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