Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus - Management for Professionals - Soumit Sain - Books - Springer International Publishing AG - 9783319381404 - August 23, 2016
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Soumit Sain
Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus - Management for Professionals Softcover reprint of the original 1st ed. 2014 edition

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This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized.

225 pages, 33 black & white illustrations, 2 colour illustrations, biography

Media Books     Paperback Book   (Book with soft cover and glued back)
Released August 23, 2016
ISBN13 9783319381404
Publishers Springer International Publishing AG
Pages 207
Dimensions 155 × 235 × 12 mm   ·   326 g
Language German  

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