Patricia Marshall

Stress and Coping Among Professional Mediators:: Attributes and Competencies Patricia Marshall

Managing interactions between conflicting parties isa difficult task, and this book provides an empiricalaccount of mediator stress and the strategies whichmay ameliorate it. Drawing upon the practicalknowledge and insights of experienced mediators fromdifferent primary professions and operating invarious environments, it connects their practice withboth role and coping theory. Those in the mediationprofession - trainers, academics and practitioners -will find new ideas and sharp analysis of theattributes and competencies necessary for the role, with a particular focus on social/emotional andpolitical competence. It also examines how theideology of mediation may in itself prompt strain, and discusses the situational factors which may helpmediators cope. Providing qualitative andquantitative evidence, the book has relevance formediation trainers and practitioners, and for theorganisations which employ them.