Behdja Boumarafi

Knowledge Management and Organizational Performance: the United Arab Emirates Experience Behdja Boumarafi

Shorttitle: The book is about the use of Knowledge Management in UAE organizations. The author looked at how factors like: organizational culture organizational infrastructure, technical infrastructure, the support of higher management in organizations, reward of workers, and a clear vision and objectives will contrbute to business performance by improving organizational efficiency, customer satisfaction, better decision-making, quality of working and leading to financial benefits. the success of knowledge management practice for oragnizational performance improvement can be achieved through awareness of the importance of organizations' intellectual capital and the capturing of knowledge from internal reports, organization's and external experts, competitive intelligence, and more and and processing it and circulating for use by members of the organization for work improvement.