Service Quality from the Guest's View - Frank Höchsmann - Books - Books On Demand - 9783734735370 - December 2, 2014
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Frank Höchsmann
Service Quality from the Guest's View

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Dear Readers, We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest´s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released December 2, 2014
ISBN13 9783734735370
Publishers Books On Demand
Pages 66
Dimensions 4 × 148 × 210 mm   ·   90 g
Language English  

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