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Releases by Johnson, Michael D. (University of Michigan Business School)

Cover for Johnson, Michael D. (University of Michigan Business School) · Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation - J-B-UMBS Series (Paperback Book) (2008)
Paperback Book
Competing in a Service Economy: ...
Johnson, Michael D. (University ...
Cover for Johnson, Michael D. (University of Michigan Business School) · Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System - J-B-UMBS Series (Hardcover Book) (2000)
Hardcover Book
Improving Customer Satisfaction,...
Johnson, Michael D. (University ...