The Psychology of Customer Care: A Revolutionary Approach - J. Lynch - Books - Palgrave Macmillan - 9780333557693 - January 20, 1992
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J. Lynch
The Psychology of Customer Care: A Revolutionary Approach

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This book breaks new ground on customer care. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

290 pages, appendix, glossary

Media Books     Hardcover Book   (Book with hard spine and cover)
Released January 20, 1992
ISBN13 9780333557693
Publishers Palgrave Macmillan
Pages 274
Dimensions 145 × 225 × 22 mm   ·   454 g

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