The Psychology of Customer Care: A Revolutionary Approach - J. Lynch - Books - Palgrave Macmillan - 9781349390434 - January 20, 1992
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J. Lynch
The Psychology of Customer Care: A Revolutionary Approach 1st ed. 1992 edition

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This book breaks new ground on customer care. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

274 pages, XVI, 274 p.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released January 20, 1992
ISBN13 9781349390434
Publishers Palgrave Macmillan
Pages 274
Dimensions 150 × 220 × 10 mm   ·   340 g
Language English  

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