Step Change Total Quality: Achieving world class business performance - P. Spenley - Books - Chapman and Hall - 9780412642708 - February 28, 1995
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P. Spenley
Step Change Total Quality: Achieving world class business performance 2nd ed. 1995 edition

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This book shows senior management how to implement TQM with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and commerce, at all stages of putting into practice the quality improvement process.

189 pages, black & white illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released February 28, 1995
ISBN13 9780412642708
Publishers Chapman and Hall
Pages 189
Dimensions 155 × 235 × 12 mm   ·   476 g
Language English  

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