Service Management Principles for Hospitality and Tourism - Jay Kandampully - Books - Kendall/Hunt Publishing Co ,U.S. - 9781465269607 - February 25, 2015
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Jay Kandampully
Service Management Principles for Hospitality and Tourism Second edition

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Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.

327 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released February 25, 2015
ISBN13 9781465269607
Publishers Kendall/Hunt Publishing Co ,U.S.
Pages 277
Dimensions 234 × 192 × 23 mm   ·   612 g

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