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Service Management: The New Paradigm in Retailing Jay Kandampully 2012 edition
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Service Management: The New Paradigm in Retailing
Jay Kandampully
This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.
316 pages, biography
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | March 3, 2014 |
| ISBN13 | 9781489995773 |
| Publishers | Springer-Verlag New York Inc. |
| Pages | 316 |
| Dimensions | 155 × 235 × 18 mm · 485 g |
| Language | English |
| Editor | Kandampully, Jay |
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