The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company - Michelli, Joseph, PhD - Books - McGraw-Hill Education - Europe - 9780071548335 - July 16, 2008
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Michelli, Joseph, PhD
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Ed edition

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When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.

224 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released July 16, 2008
ISBN13 9780071548335
Publishers McGraw-Hill Education - Europe
Pages 304
Dimensions 146 × 226 × 26 mm   ·   440 g
Language English  

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