Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way - Michelli, Joseph, PhD - Books - McGraw-Hill Education - Europe - 9780071806305 - December 16, 2015
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Michelli, Joseph, PhD
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Ed edition

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Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

304 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released December 16, 2015
ISBN13 9780071806305
Publishers McGraw-Hill Education - Europe
Pages 304
Dimensions 237 × 165 × 33 mm   ·   596 g
Language English  

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