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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Michelli, Joseph, PhD Ed edition
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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Michelli, Joseph, PhD
Given unprecedented access to one of the most successful online retailers in the world, the bestselling author of The Starbucks Experience unveils the customer-experience strategies that have made Zappos the model of leadership success
256 pages, Illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | November 16, 2011 |
| ISBN13 | 9780071749589 |
| Publishers | McGraw-Hill Education - Europe |
| Pages | 320 |
| Dimensions | 142 × 216 × 27 mm · 490 g |
| Language | English |
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